--- url: /product.md description: >- Available photo products (prints, calendars, photobooks), how to configure product options, select artwork, and customize product display for customers. --- # Products **Products** are the physical items your customers can order through your campaigns. Stampix handles the printing and shipping — you choose which products to offer and how they appear to customers. ## Available Products Stampix offers various photo product types: | Product | Description | | ----------------- | ------------------------------------------- | | **Photo Prints** | Classic printed photos in various sizes | | **Calendars** | Wall or desk calendars with customer photos | | **Photobooks** | Bound books featuring customer photos | | **Postcards** | Photo postcards customers can send | | **Other formats** | Additional products may be available | ::: info Available products depend on your organization's agreement with Stampix. Contact your account manager to discuss adding new product types. ::: ## How Products Work Products in the dashboard have two levels: ### 1. Base Products These are the standard Stampix product types (Photo Prints, Calendar, etc.). They define: * Physical specifications (size, paper type) * Production requirements * Available design templates (artwork) ### 2. Product Configurations These are your organization-specific settings for a base product. They define: * Internal name (for your team) * Customer-facing name and description * Preview images * Which artwork options are available ## Setting Up Products ### Step 1: Add Products to Campaign 1. Open your campaign 2. Find the **Products** section 3. Click **Add products** 4. Select the base products you want to offer ### Step 2: Configure Each Product For each product, provide: | Field | Description | Who sees it | | ------------------------ | -------------------------------- | -------------- | | **Internal Name** | Your reference name | Dashboard only | | **Internal Description** | Notes for your team | Dashboard only | | **Name** | Product title shown to customers | Customers | | **Description** | Product details for customers | Customers | | **Caption** | Short text under each photo slot | Customers | | **Overview Image** | Product preview image | Customers | ### Step 3: Select Artwork Each product needs at least one artwork (design template): 1. In the product section, select available artwork 2. Artwork defines how customer photos are arranged 3. Multiple artwork options let customers choose their preferred design ::: warning Products without artwork cannot be activated. Make sure to select at least one artwork option. ::: ## Artwork **Artwork** refers to the design templates that determine how photos are arranged on products. ### What Artwork Includes * Photo placement and layout * Background designs and colors * Decorative elements * Product-specific formatting ### Managing Artwork Artwork is synchronized from the Stampix fulfillment system: 1. Go to **Set up → Artwork** 2. Click **Synchronize** to fetch latest artwork from fulfillment 3. Configure translated names for each variant ### Artwork Fields | Field | Description | | ----------------- | ----------------------------------------- | | **Internal Name** | Your reference (dashboard only) | | **External Name** | What customers see | | **Variants** | Different design options for this artwork | ## Product Display ### How Customers See Products When customers visit your webapp, they see: 1. **Product Selection** — Choose which product to order 2. **Artwork Selection** — Pick a design template (if multiple available) 3. **Photo Upload** — Add their photos to the chosen layout 4. **Preview** — Review before ordering ### Customizing the Experience You control what customers see through: * **Product Name**: The title displayed * **Product Description**: Details below the title * **Overview Image**: Visual preview of the product * **Caption**: Text shown under photo slots during upload ::: tip Use clear, benefit-focused descriptions. Instead of "A3 Calendar", try "Large Wall Calendar — 12 months of your favorite memories" ::: ## Multi-Language Support Product information can be translated for each language your webapp supports: 1. Open the product configuration 2. Use the language picker to switch languages 3. Enter translated Name, Description, and Caption 4. Save — customers see text in their selected language ## Product Status Products appear in campaigns when: * ✅ At least one artwork is selected * ✅ The campaign is active * ✅ The webapp is active If any condition is missing, the product won't be available to customers. ## Examples ### Photo Prints Configuration **Scenario**: Offering 10 free classic photo prints **Setup**: * Base Product: "10 Classic Prints" * Internal Name: "Summer Promo Prints" * Customer Name: "10 Free Photo Prints" * Description: "Get 10 high-quality photo prints delivered to your door" * Artwork: "Classic White Border", "No Border" ### Calendar Configuration **Scenario**: Holiday gift calendar **Setup**: * Base Product: "A4 Wall Calendar" * Internal Name: "Holiday Calendar 2024" * Customer Name: "Personalized Wall Calendar" * Description: "Create a beautiful 12-month calendar with your photos" * Caption: "Add your favorite memory for each month" * Artwork: "Festive Red", "Classic White", "Modern Minimal" ## Best Practices ### Product Names * Keep them clear and descriptive * Focus on benefits, not specifications * Match your brand voice ### Descriptions * Explain what customers will receive * Highlight unique features * Keep it concise (2-3 sentences) ### Overview Images * Use high-quality preview images * Show the product realistically * Consider using example photos in templates ### Artwork Selection * Offer 2-4 options (not overwhelming) * Include at least one "classic" option * Consider seasonal or themed options ## Related Topics * [Campaigns](/campaign) — Connect products to campaigns * [Content](/content) — Manage product-related content * [Orders](/orders) — Track product orders